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Customer Service

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Arborio.co.uk is a Secure Shopping Guaranteed Site. We recognise the importance of security regarding the credit card information you send over the Internet.

When shopping with Arborio, be confident that the systems we you are the most upto date technology for on-line shopping

Safebuy Assured company Arborio.co.uk is a Safebuy Assured company. We share the same goals and objectives as the Safebuy organisation and we adhere to their code of practice.The code of practice was established to ensure the consumer experiences the best of level of service for each purchase

Encrypted Payment System
Your payment is processed using Protx. Your transaction will be completed on Protx secure site, and your card details are never revealed to us, collected or saved on Arborio's systems

Because of this we believe that shopping with Arborio is 100% Secure

For general consumer advice on the subject of Internet shopping you might like to visit www.consumerdirect.gov.uk/general/internet/

Returns and Refunds Policy
You have the right to cancel your order within 7 working days from delivery. You must notify us by phone of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.

Goods must be returned 'AS SOLD' in the original packaging with all components and accessories. Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.

Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.

Any 'FREE GIFTS' with the products must also be returned.

Returns and Refunds Enquiries : 0845 680 1936 Please return items under the above policy to : Arborio Limited Returns Department, 25 Royal Oak Lane, Pirton, Hitchin, SG5 3QT.

Please note :
You must organise the return the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

Refunds :
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery if applicable.

Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.
   
Secure Payment by Protx 

induction pans :: candle holder :: eva solo :: iittala :: Carafes :: kitchen accessories :: Salad Bowls :: bird feeder :: votives :: kitchen-storage-jars :: cafetiere   © 2002-2008 Arborio Ltd